So, this morning I applied for NBI Clearance for local employment. Below are the steps that I have taken:
1. Since I am a new applicant, I accomplished the sign up form that can be found at http://clearance.nbi.gov.ph/
2. After signing up, I was redirected to the NBI Clearance application page and provided required information. I selected the NBI - Mandaluyong City Hall - Maysilo Circle, Mandaluyong City.
3. I then opted to pay through BDO - over the counter bills payment. I paid 140.00 pesos. My friend opted to pay though BPI, which cost her 190.00 pesos.
4. After payment has been made, the next step is to confirm payment online.
When trying to confirm payment of 140.00 pesos online, I always get the error
"No match found. Make sure you entered ACTUAL amount deposited. We will process this manually at end of day."
My schedule is this afternoon so even I was not able to confirm payment, I still proceed to my preferred NBI Branch for finger print and image/photo capturing. Since I went there at 1PM, it is too hot and crowded that I feel like I am in hell. After a few minutes falling in line, I showed my receipt/machine validated deposit slip to the assigned NBI office staff. Of course, when validating my reference ID, it will appear as UNPAID as I was not able to confirm payment online because of the error that I keep encountering.
The NBI staff told me to check with BDO and just come back again when the status is PAID. I get upset that even if you have proof of payment, you still need to wait until the status changed from UNPAID to PAID on their system. I do not want my day to be wasted. I want my NBI Clearance application to be processed so I called Dragonpay hotline (02) 3586012 and not BDO. The two guy staffs in that branch seems unfriendly so I didn't just go for their recommendation to check with BDO. I called Dragonpay hotline instead. As expected, it took me around 30 minutes before my call was attended to.
I stated my case to the CSR. She asked for a copy of my payment slip. Good thing I emailed support@dragonpay.ph already with a copy of my payment slip and so she have my case forwarded to finance department as she said. The status was changed to PAID in just a few minutes and so my NBI clearance application was processed. While my friend got her NBI Clearance easily, mine is scheduled for release on the first week of June. I felt sad as I will be back in that place again. Oh well, lessons learned include:
1. I will not opt for BDO - OTC again when paying bills like this. I might encounter the same hassles as what I have experienced today. BPI may cost more but offers smoother transaction.
2. My other friends said they encountered no problems by paying through Bayad Centers. So, this could be another option for me than BDO - OTC payment.
